Our new Q&A blog series, From Behind the Curtain, provides a glimpse into the lives of the people behind our software. This series features a sit-down with different members of our team who will share unique insights and perspectives about their roles at Visual Lease.
Last week, we interviewed David Johnson, Senior Director of Engineering at Visual Lease. He discussed his team’s desire to stay innovative and maintain a quality product. To read the interview, click here.
This week, we sit down with Taralynn VanBrunt, Manager of Education and Enablement at Visual Lease, to learn more about client training, education and enablement efforts.
Question #1: Joe Fitzgerald, SVP of Lease Market Strategy
Tell me a little about the Visual Lease Education & Enablement Team.
Answer #1: Taralynn VanBrunt, Manager of Training Services
Our team is responsible for creating client-facing release readiness content, such as Release Notes, Release Feature Spotlight Videos and Product Manual updates.
We also curate content for Visual Lease University, which is our on-demand virtual training center, and VL Community, our customer support center where customers can submit Help Desk tickets, read Knowledge Base Articles and more.
We work closely with departments across the business, including Client Services, Implementation and Product to determine and identify opportunities to create new training content and resources.
Question #2: Joe Fitzgerald, SVP of Lease Market Strategy
How has your team grown to support Visual Lease customers?
Answer #2: Taralynn VanBrunt, Manager of Training Services
Our group is made up of technical writers, instructional designers and training specialists. Over the past year, we have been busy adding more resources to the team to provide additional support for our educational objectives and our agile release plans.
Question #3: Joe Fitzgerald, SVP of Lease Market Strategy
Can you shed some light on your team’s goals?
Answer #3: Taralynn VanBrunt, Manager of Training Services
Our team is dedicated to providing our clients with a red-carpet training experience. We are creating useful content not just for new users, but for our existing clients that are getting ready to transition to the new accounting standards as well.
Visual Lease has monthly product releases, of which our team provides release notes documenting enhancements to our capabilities and functionality.
In addition, we are enhancing the VL Community for customers to benefit from improved search functionality, more how-to reference documents and an updated, user-friendly Product Manual.
From Behind the Curtain gives an inside look into the responsibilities of various Visual Lease teams and how they work together to ensure the solution is regularly improving and clients are successfully complying with the latest lease accounting standards.